Refund Policy
At BrickDegree, we believe in complete transparency. This policy outlines our refund process to ensure you have a clear understanding before enrolling in any of our courses.
Eligibility for Refund
Refund requests are considered based on the following criteria:
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Refund requests must be submitted within 7 calendar days of your enrollment date.
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Your eligibility depends on your course access, usage, and compliance with our policy terms.
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Some courses, promotional offers, or special programs may have specific refund conditions which will be clearly communicated at the time of purchase.
The refund eligibility period starts from the date of enrollment, not from the date you start accessing the course materials.
Non-Refundable Situations
We want to be completely transparent about circumstances where refunds cannot be processed.
Full Course Access
Refunds are not available once you've been granted complete access to all course materials, as the digital product has been fully delivered.
Significant Course Consumption
If you've completed more than 25% of the course content or assignments, you're no longer eligible for a refund as you've received substantial value.
Failure to Attend Sessions
Not attending live sessions or not completing the course within the specified timeframe does not qualify for a refund.
Eligibility Period Expiration
Refund requests made after the 7-day eligibility period has expired cannot be honored, regardless of course usage.
Important Note
BrickDegree carefully considers all refund requests. However, we cannot provide refunds for a change of mind, lack of time to complete the course, or technical issues outside our control.
Refund Request Process
We've designed a simple process to handle your refund requests efficiently and fairly.
Submit Your Request
Email your refund request to support@brickdegree.com with the subject line "Refund Request - [Your Name]".
Include your full name, email used for enrollment, course name, enrollment date, and reason for requesting a refund.
Our support team will review your course activity, enrollment date, and refund eligibility based on our policy.
Request Review
All refund requests are carefully reviewed by our team within 3 business days of submission.
Decision & Notification
You will receive an email notification about the decision on your refund request, including the reason if declined.
We strive to be fair and transparent in our decisions while following our established policy guidelines.
Depending on your payment provider, it may take 5-10 business days for the refunded amount to appear in your account.
Refund Processing
If approved, refunds are processed within 5 business days using your original payment method.
Special Cases & Considerations
We understand that unique situations may arise that require special consideration. BrickDegree reserves the right to review exceptional cases individually.
Such cases might include:
- Unexpected medical emergencies
- Major technical issues from our side
- Significant course content misrepresentation
For special case consideration, please provide relevant documentation or evidence to support your request when contacting our support team.
Policy Updates
BrickDegree may update this Refund Policy from time to time. Any changes will be reflected on this page with the updated date.
The policy that was in effect at the time of your purchase will apply to your refund request.
Have Questions About Our Refund Policy?
Our support team is here to help clarify any aspects of our refund policy before you make your enrollment decision.
Need Help With Your Refund?
Our support team is ready to assist you with any questions regarding our refund process.
Contact Information
support@brickdegree.com
Response within 24-48 hours
Support Hours
Monday - Friday, 9:00 AM - 6:00 PM EST
Excluding major holidays
For fastest response on refund requests, please include:
- Your full name
- Email used for enrollment
- Course name and enrollment date
- Reason for your refund request
What Our Students Say
We pride ourselves on providing an excellent customer experience, even during the refund process.
I had to request a refund because I realized the course wasn't the right fit for my skill level. The process was surprisingly easy, and their team processed my refund within days. Very professional!
Michael Brown
I accidentally purchased the wrong course and needed a refund. The BrickDegree team was understanding and handled my request promptly. They've earned my trust, and I'll definitely be back for the right course.
Sarah Parker
Browse Our Courses With Confidence
Our transparent refund policy gives you the confidence to enroll in any BrickDegree course. Start your learning journey today!
- 7-day refund eligibility period
- Clear terms and transparent process
- Dedicated support team for assistance
- Fast processing of approved refunds
Our Guarantee
We stand behind the quality of our courses. If you're not satisfied within the first 7 days, you can request a refund according to our policy terms.
Still Have Questions?
If you need clarification about our refund policy before enrolling, our support team is ready to help.
Contact SupportFrequently Asked Questions
Find answers to common questions about our refund process.
Approved refunds are processed within 5 business days of approval. However, depending on your payment provider, it may take an additional 5-10 business days for the funds to appear in your account.
Generally, refund requests after the 7-day period are not eligible. However, we understand exceptional circumstances may arise. If you have a special case, please contact our support team, and we'll review it individually.
Some promotional offers or heavily discounted courses may have specific refund conditions that differ from our standard policy. These conditions will always be clearly communicated during the enrollment process for those specific offers.
If you experience technical issues with our platform that prevent you from accessing your course, please contact our technical support team immediately. We'll work to resolve the issue promptly. Persistent technical issues from our side that prevent course access may be grounds for a refund beyond the standard eligibility period.
Yes, in some cases we can transfer your enrollment to a different course of equal or lesser value instead of processing a refund. If the new course has a higher value, you can pay the difference. Please contact our support team to discuss this option within the 7-day eligibility period.
Didn't find the answer you were looking for?
Our Commitment to You
At BrickDegree, we believe that a clear and fair refund policy is part of providing an exceptional educational experience. We strive to maintain transparency in all our practices.
Our refund policy is designed to give you confidence in your enrollment decisions while also allowing us to maintain the high quality of our educational offerings.
We're committed to your success and satisfaction, and our support team is always available to address any concerns you might have before, during, or after enrollment.
David Wilson
Founder & CEO, BrickDegree
BrickDegree Trust Indicators
7-Day Review Period
Explore course content risk-free within our 7-day evaluation window.
Transparent Process
Clear guidelines and simple steps for requesting and receiving refunds.
Responsive Support
Dedicated team to address your questions and concerns promptly.
Secure Payments
Your financial data is protected with industry-standard security protocols.
4.8/5 Student Satisfaction
Join thousands of satisfied students who trust BrickDegree for their education.
Why Choose BrickDegree
Our refund policy is just one aspect of our commitment to providing the best educational experience.
Expert Instructors
Learn from industry professionals with years of real-world experience in their fields.
Practical Curriculum
Our courses focus on applicable skills that you can immediately use in your career.
Flexible Learning
Study at your own pace with lifetime access to course materials.
Community Support
Join a community of learners and interact with peers on your educational journey.
Quality Guarantee
We stand behind our course quality with our satisfaction guarantee and clear refund policy.
Regular Updates
Our courses are regularly updated to ensure content remains current and relevant.
Transparent Refund Process
We've designed our refund policy to be straightforward and fair. We believe in the quality of our courses and want you to feel confident in your decision to enroll with BrickDegree.
Our 7-day evaluation period gives you ample time to explore course content and decide if it meets your educational needs. If it doesn't, our simple refund process is there to support you.
Our Student Success Guarantee
Beyond our refund policy, we're committed to your success. If you're struggling with course content, reach out to our support team for additional resources and guidance before considering a refund.
Our Satisfaction Guarantee
We want you to be completely satisfied with your learning experience at BrickDegree.
7-day evaluation period for all standard courses
Simple, hassle-free refund process
Dedicated support team to assist with questions
Fast processing of approved refunds
Special consideration for exceptional circumstances
Ready to Transform Your Skills?
Enroll with confidence knowing our transparent refund policy has you covered.
Days to evaluate any course
Business days for refund processing
Commitment to your satisfaction
Don't miss the opportunity to advance your skills with our expert-led courses.
Common Refund Concerns
We address the most common questions and concerns about our refund process.
The Problem
What students worry about before enrolling
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"What if the course isn't what I expected?"
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"Will I lose my money if the content is too advanced or too basic for me?"
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"Is the refund process complicated and time-consuming?"
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"How long will I have to wait to get my money back?"
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"What if I have a legitimate reason for a refund after the eligibility period?"
The Solution
How our refund policy addresses these concerns
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Our 7-day evaluation period gives you ample time to explore the course content and decide if it meets your expectations.
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If you find the content isn't the right fit for your skill level, you can request a refund within the eligibility period.
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Our simple, 4-step refund process makes requesting a refund straightforward and hassle-free.
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Approved refunds are processed within 5 business days, getting your money back to you promptly.
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We consider exceptional cases individually, understanding that unique circumstances may require special consideration.
Still Hesitant About Enrolling?
We understand you might have concerns. Let us address them directly.
What if I'm busy and don't have time to evaluate the course within 7 days?
We recommend at least briefly reviewing the course outline and sampling a few lessons within the 7-day window. Even if you don't have time for deep exploration, this will give you a good idea of the course quality and content. If you have special circumstances that prevent even minimal review, contact our support team.
I'm worried the refund process will be complicated and my request might be denied.
We've designed our refund process to be simple and straightforward. As long as your request is made within the 7-day period and you haven't consumed a significant portion of the course, your refund request will be honored. Our policy is designed to be fair and transparent, not to create obstacles.
What if I purchase a course and then see it on sale shortly after?
If you purchase a course at full price and it goes on sale within 7 days of your purchase, contact our support team. We may be able to refund the price difference or offer you alternative options such as credit toward another course. We want you to feel good about your purchase.
Will I lose access to the course immediately if I request a refund?
Yes, once a refund is processed, your access to the course will be revoked. This is standard practice since you're receiving your payment back. However, if you think you might want to revisit the material later, consider reaching out to our support team to discuss alternatives to a full refund, such as extending your evaluation period.
What if I have a genuine emergency after the 7-day period?
We understand that life is unpredictable. If you experience a genuine emergency or exceptional circumstance after the standard refund period, please contact our support team with details. While we can't guarantee exceptions to our policy, we review such cases individually and strive to find fair solutions.
Our Ultimate Goal: Your Satisfaction
At BrickDegree, our primary goal is your educational satisfaction and success. Our refund policy exists not as a barrier, but as a safety net to give you confidence in your enrollment decision.
We encourage open communication. If you have concerns about a course or our refund policy, please reach out to our support team. We're here to help you make informed decisions about your educational journey.